Refund policy
At HayaGrown, we take great care in ensuring every product is packed securely and delivered in excellent condition. Due to the nature of our food products, we do not accept returns or refunds for products that have been opened, used, or are no longer in their original condition.
Replacement Eligibility
We offer a free replacement only in the following cases:
- The product was damaged during transit.
- The product was leaking upon delivery.
- You received an incorrect product.
To request a replacement, please contact us within 48 hours of receiving your order.
Please email support@hayagrown.com with:
- Your order number
- Clear photographs of the damaged or incorrect product
- Photographs of the outer packaging
- A brief description of the issue
Our team will review your request and respond within 2 business days.
Non-Eligible Returns
For food safety and hygiene reasons, we do not accept returns or replacements for:
- Opened or used products
- Products returned due to a change of mind
- Products that have been consumed or partially used
- Products that have been improperly stored after delivery
- Requests made more than 48 hours after delivery
- Products without sufficient proof of damage or incorrect delivery
Replacement Process
Once your request is approved, we will dispatch a replacement product at no additional cost.
If the same product is temporarily unavailable, we will contact you with an estimated dispatch date or discuss an appropriate alternative solution.
Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us:
Email: support@hayagrown.com